Patrick has worked with organisations from manufacturing to services
in the private and public sectors. Dealing mainly at a strategic
level with issues relating to an organisation's key resource, its
people, he has helped implement a better way of working to improve
productivity, performance and commitment at all levels of the business.
Patrick has provided consultancy support to the Ministry of Defence
as part of the Competing for Quality Programme and Investors in
In the commercial sector he has facilitated programmes in the key
areas of Strategic Leadership (Daimler Chrysler Financial Services,
Eastern Electricity, Pavilion Housing Association), ) and Team Leadership
(Kent County Cricket Club, GKN Westland Helicopters, TDG Logistics,
Philips BV), Risk Management and Contingency Planning (Honda and
ICI), Leading and Participating in Effective Meetings (Pepsico Europe),
Customer Care (CRS and CWS).
From 1975 to 1993 Patrick Vyvyan-Robinson served in the Army. He
was an instructor at the Royal Military Academy Sandhurst and course
tutor at the Army Staff College. He commanded an Armoured Infantry
Company during the Gulf War and worked as a staff officer in the
Ministry of Defence.
Patrick is 45 and married with 4 daughters. His interests include
sailing, walking, riding and conservation
Lucy Powell has spent the last 17 years working as a professional
communicator, both delivering and supporting internal and external
communication interventions. Lucy has supported, at all organisational
levels, large-scale change, mergers and acquisitions, industrial
relations, redundancy and restructuring, culture change, business
growth and team building. She also specialises in global audits
and networks, to help organisations better manage their communication
channels and reduce costs.
It is with hands-on experience that Lucy provides intensive training
and skills development - both to groups and on a one-to-one basis,
covering both tactical and strategic issues.
Lucy is highly regarded in both public and private sector organisations
for her coaching and mentoring in a range of communication disciplines,
including interpersonal skills, customer care, customer service
behaviours, facilitation, presentation, influencing, motivation,
and handling high-concern situations.
Lucy's work has been recognised by the International
Association of Business Communicators and the Institute of Public
Relations global award programmes. She is also listed in the Official
2002 Who's Who of Britain's Young Entrepreneurs, in recognition
of what the publishers describe as "hard work, dedication and success".
Fiona has held senior Human Resource Management positions within
a number of major UK Retailing businesses including Kingfisher,
Etam and the retailing arm of BAA - World Duty Free. She has had
responsibility for developing and delivering retail HR strategies
that directly supported the achievement of key business objectives.
Fiona is a Member of the Institute of Personnel and Development
and a qualified user of a range of Psychometric Tests. She is also
the UK Agent for the Management Tool, Predictive Index (since September
1999), which measures work related behaviours and motivating needs
of people and organisations